I know what you mean with the "intentionally vague" item condition. Both buyers and sellers must meet all applicable return requirements. 2. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Why can't I see the buyer's shipping address? Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. See our Condition of returned items policy. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Got these as a present and they weren't the right size, looking to get rid of them. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. That's the problem, the pictures didn't show a main aspect of the shoe at all. Copyright 1995-2023 eBay Inc. All Rights Reserved. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. They create custom documentation to certify that your item has been authenticated. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. eBay may step in without the buyer asking if the seller didn't respond to the return request. Its not like it was preventable. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. But just who made them and of what quality there is no real way to tell. The shoes were not like the picture and unusable to me. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. . This program is terrible. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. The authenticator's address will be provided to the seller in the Order details. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Once the item has passed inspection it will be shipped to the buyer. Evidence of successful delivery to the authenticator Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. There is no fee for AG at this time. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Please pay within 24hrs of sale (reach out to me if there are any problems). The problem: Authentic shoes declared non authentic. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. eBay authenticity problems ! They just took my money and processed the transaction. Our team of authenticators brings years of industry knowledge to verifying your purchase. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. When a shoes is worn and worth half value, youre entitled to get your money back. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. I went to resell them months later and they didnt pass. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Sneakers specified as customized will not be authenticated. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. How does Authenticity Guarantee work? A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. The seller is required to respond and provide a solution to the buyer's issue. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. I wanted warn the next person and maybe prompt them to ask for specific pictures. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Sneakers specified as customized will not be authenticated. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. How can buyers search for Authenticity Guarantee items? If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. No cost to you eBay covers all costs of the authentication process. Proof of delivery for returned items When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. And if that doesn't get a refund, file a chargeback with your card issuer. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Something went wrong. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Per the seller's return policy in the listing At this point, the sale is complete and there's nothing else that you can do. Withdrawals may be covered separately by the eBay vault. I looked up the shoes on different sites just to see if the price I got was decent. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Tip If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Im sorry this happened to you. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. In fact, they are just cheap mass produced goods. Visit our Authenticity Guarantee page for buyers. Have receipt of proof. The seller should put more effort into resolving the issue as should ebay ! eBay Money Back Guarantee programs on international eBay sites. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Single ungraded cards $250+ are eligible for the service at this time. Idk lol but i dont think I would ever purchase "worn once" sneakers. Total scam. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. For full details, read our eBay Money Back Guarantee policy. And Im a seller. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Something went wrong. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. For more information about buying and selling internationally, please see our policies on International selling and International trading. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Who wants to wear shoes with no insoles anyway? If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Learn more about our. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. See Exclusions and special coverage. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. There is no opt in or opt out option. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Holy Foul Feet Batman!!! Help for buyers and sellers. Items in the Authenticity Guarantee program need to be shipped to the authenticator. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. For full details, read our eBay Money Back Guarantee policy. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Did you pay with PayPal? A dialog will open as you type your search terms. Yes, they are a scam. Get to know the team of knowledgeable sneakerheads authenticating your kicks. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Might as well have cgc grade it while it's there. You can chat with other members about anything to do with buying on eBay. Proof that the buyer collected the item If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued.
Gunsaulus Hall Iit, Articles E
Gunsaulus Hall Iit, Articles E