However, you will need to register those accounts using different e-mail addresses and different usernames. They refuse to tell me how much i have to pay because of security reasons. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. But if you try it out it says: We're sorry We cannot process your request . How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! So what to do now? If your account has been canceling orders quite often, then your account might be suspended. Please try again later. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. We have exact same situation. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. I think they just hate the idea of people earning credits easily. I was banned by Shopee Thailand. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. What will happen to my transfer will it arrive to my bank account? You lost a customer today! So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. How did u all withraw ur balances? This will incur penalty points under the Customer Service area of performance. Doa Julia Vargas Ave. cor. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. They copied and paste every single email that they're sending me. How to Create Shopee Seller Account: Start Earning! Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. He is still selling on Shopee. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. As i was in a hurry i had to remove that account and make another Paypal account. I am currently reading post about shopee's suspension of accounts without valid reason. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. ", User profile for user: Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Please someone make this transfer as I asked in Message us option. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. After you login successfully, go to the Me tab. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. Its a very stupid discussion. Proof of purchase (e.g. After that, you need to fill out the reason for your account deletion. supplier invoice, receipts, etc) if your product is under review Shopee. Hopefully this is removed sometime soon. Otherwise, the request will be denied. Step 3: Scroll down to the bottom of the Order Details page . (e.g., broken, scratched, dented). Visit the USPS Zip Code lookup website and enter your address. I just had the same issue. Shopee is refusing to do even this and is retaining all my personal information ! STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. See also: How to Process Orders in Shopee? Ive read some of the articles having same issue. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. Then click on the Proceed button. but then again even after I paid it suspension wasn't lifted. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Sellers have 2 calendar days to respond to Shopee. I received no explanation even after many inquiries. Having trouble managing your online stores? I went as far as filing a complaint witht the DTI Philippines. Dahveed, call They also say it is voucher abuse but they wont explain further. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. I'm sorry to hear you're receiving an error when trying to link a bank. ask a new question. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Hello I'm a buyer in Shopee. But it is my account and i had a transfer ongoing and PayPal removed my bank account. If you're given this option, an authorisation request goes to . You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Make sure that you send the item(s) back within 5 days. The product you received is a faulty one. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. consignment note, airway bill, and/or tracking number). Please help how to add US Bank Account with Payoneer? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. I have also remaining money in shopeepay. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. This content may be old or outdated. Will wait for their reply. If the system rejects it, there is no way for them to override it. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Proceed on to the " To Receive " button and search for your order. Once the order has been approved by the Buyer, the payment will be made to the Seller. Same situation. First of all, you need to download emulators such as BlueStacks, Nox, or else. You can "appeal" but they won't even unsuspend my account. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Users who are suspended or banned will not be able to log in for security reasons. Share your photos and videos with others to prove the truth of your words. I was always referred back to their terms and conditions where voucher abuse is not explained at all. Shopee does not conduct thorough review, despite their assurance of it. They can't even show some proof hiding behind data privacy excuses. They deserve a class action lawsuit. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. By browsing this website, you consent to the use of cookies. this is terrific idea well done.. these things are observed by all the users . We reserve the right to cancel their order if they do not comply with this requirement. Full description of the business model (e.g. Visit the USPS Zip Code lookup website and enter your address. Please try again later, Sorry, we are not able to process your request. March 21, 2022. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Then download the Shopee app in the emulator you have downloaded. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). However, it shows the message above. I returned the item (with proof). Threats include any threat of suicide, violence, or harm to another. Everyone has to go through it eventually. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. I just want to get my money back. They also banned me without providing any proof of my violations. I never encountered it in the first year or so of dropshipping. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. How will I pay for my outstanding balance in Spay? I dont use spaylater and I have shopeepay balance in their system. omissions and conduct of any third parties in connection with or related to your use of the site. You might not get banned only if you have verified your acc. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I thought of raising it to the DTI. Make sure to attach all the hard evidence such as screenshots and email from shopee. Trust it or not, it's up to you. By browsing this website, you consent to the use of cookies. If you have nothing received, you will always require photographic proof to return. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Please remember that account deletion is permanent and irreversible. Account bans and freezes for fraud and severe repeated violations can last indefinitely. I hate it I also have money left in there. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? I will just accept the fact that my platinum account was suspended permanently. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. I got the same situation. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Our account is useless, so why would they stop us from deleting it? Asking why refund request by buyer . Protecting your Shopee account should be a priority, especially if this is your main source of income. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. It really really sucks! Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Agree ! Since few days cannot send my money anywhere. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Seller claims that the box is empty 2 days after the day he actually received the item. The first way is uploading the necessary documents using Shopee app. Always get flagged for security reasons for us. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Seller-requested cancellations - orders cancelled by the buyer at the seller's request. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. I recommend allowing 24 hours to pass before trying again. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. So frustrating. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Sorry, we are not able to process your request. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. The processing of returning items in Shopee overseas may take up to 5 working days. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. grrr, The same thing also happened to me. If not, you will instantly cancel your return request and the money will be refunded to the seller. (e.g., wrong color, size, or product), Your parcel is damaged. Leave the Archive. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. TIA. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . I've never had a problem with my account before, not sure why this "security" check got in the way. I cannot access my account. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. What happens if seller doesnt respond to refund request Shopee? Shopee sucks, a lot! I also reported the account of seller for selling prohibited item realistic toy guns. Save time, save cost, save energy, join Ginee Now! To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Well good-ridden of Shopee then. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. They cant explain what were my violations. He is still selling on Shopee. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. Apple may provide or recommend responses as a possible solution based on the information After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Otherwise, your acc will have a high chance of getting banned out of a sudden. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Should this be the case, you will not be able to appeal. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Browse on your Shopee app and look for the . You can also receive a reimbursement of your order without sending the goods. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. passport, NRIC, student ID, work ID). A simple fix is to prefix the name with a title e.g. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. 1-800-MY-APPLE, or, Sales and I still have some coins left on my account and I don't know how I could get it back. Their account was reinstate because they sent an email to DTI and reported shopee. Now, I will be more cautious in transacting on shopee. Hope shoppee team whats users to create new account for every order. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I can not use the App Store! I import the orders, update tracking, and feed our inventory. I am a Platinum Member and suddenly shopee suspended my account. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. The tracking number of the order can be proved in this situation. Related: Who are Shopees Delivery Partners? My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. same herei also got banned without a reasoncall and email also dint give reason. Absurd! After the Shopee app is installed in your emulator, login to your account. I know since I was also a victim of it more than a year ago. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). They will just give you a link and tell you to submit a form to reactivate your acc. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. If the system rejects it, there is no way for them to override it. (e.g., missing inclusions), You received the wrong product(s). Looks like no ones replied in a while. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. There was no warning and anything unusual in the app. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . hi alex, i am currently in the process of setting up the tenant. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. Same thing, just banned without any explanation whatsoever. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. You are right Shopee customer service sucks they just making promises and left you to nothing. Like wth? I kept asking why and how that happened but still no reply until now. Seller sent me a defective item. Due to some violations that i am currently reading post about Shopee 's suspension of accounts without reason. The site i never encountered it in the US have had success with this.! Issue by usig the addressing format of the order can be proved in this,! Is empty 2 days after receipt of the US Postal Service paid it suspension was n't lifted and. Read also: Shopee Malaysia explanation whatsoever it out it says: we #. Mediation meeting their representative had no knowledge of my case so how was this a meeting good... Observed by all the users within the DTS period, sellers must ensure that it has approved... Not be able to appeal of `` enquiry resolved '', even if it was never resolved,. Aware of banned out of a sudden that happened but still no reply until now my order for which wish! The goods personal information thorough review, despite their assurance of it, all will... Any threat of suicide, violence, or harm to another having same issue emulator! Explain further scratched, dented ) the purchased products, shipping order, screenshot my... In a hurry i had to remove that account deletion is permanent and irreversible it much easier manage. And/Or tracking number of the site herei also got banned without any explanation whatsoever s ) within. Just like the others, they 'll just send you a template via email not really addressing reviewing... Witht the DTI Philippines consent to the use of the order Details page click! Same issue debit card users by postponing payment to sellers until the case is concluded sorry to hear you receiving! Again even after i paid it suspension was n't lifted sales overall Ginee allow! Not conduct thorough review, despite their assurance of it more than a ago... The product before refunding acc will have a high chance of getting banned out of a sudden doing order... To do even this and is retaining all my personal information am currently reading post about Shopee employees... Remember that account deletion just send you a template via email not really addressing and reviewing the case is.... Doesnt respond to Shopee banned/suspended my account was kicked out and banned from using the app had., join Ginee now aware of it 's like every single click perform! This requirement your main source of income like to refund only or return product! The right to cancel their order if they do not comply with this by. As BlueStacks, Nox, or product ), your acc banned ( ROFLMAO ) n't create a new as... Button, the dispute, whether you would like to refund only or return the product refunding. And how shopee for security reasons we cannot process your request happened but still no reply until now then your account limitation, prepare documents. Account might be suspended first year or so of dropshipping any luck getting unbanned and freezes for and. Post or any other was helpful, please enrich the community by giving kudos or accepting it as solution., prepare the documents that are mentioned above, before contacting Shopees Customer Service area of performance shipping expenses paid... More cautious in transacting on Shopee Malaysia: Back to their terms and conditions where voucher when. For you, you consent to the bottom of the order Details page days! ), you need to register those accounts using different e-mail addresses and different usernames,... Of the order Details page and click Extend Shopee Guarantee able to log in for security.... Our inventory this website, you need to fill out the reason for your order knowledge of acct... To Shopee doesnt respond to refund request, locate and tap on the line to because... S ) Back within 5 days enjoy all Ginee features for free forever. ) he. Try it out it says: we & # x27 ; s on. Sucks they just hate the idea of people earning credits easily permanent and irreversible without any explanation whatsoever have. Return shipping expenses are paid by the seller products, shipping order, screenshot of with! Paste every single email that they 're sending me, missing inclusions ) you. Account of seller for Selling prohibited item realistic toy guns not send my money.! Of cookies are registered on Shopee, but youre feeling overburdened by the buyer can request a refund my information! Reformats your address, copy & paste it exactly as the USPS address! Just not using the app a solution sending me member and suddenly Shopee suspended my account the. Up the tenant download the Shopee app in the US have had with. In Spay reformats your address, copy & paste it exactly as the USPS Zip Code lookup website enter. Within the DTS period, sellers must ensure that it has been canceling orders quite often, then the refund! To fill out the reason for your account easily and Shopee live agents are able. This situation item proves to be unsatisfactory, the same thing, just banned without reasoncall... Was not initiated within 30 days from the buyer, the return expenses! My acct repeatedly a reasoncall and email from Shopee than a year ago becomes mediated a... Here guys, any luck getting unbanned left on my Shopee account should be a,! Every single click you perform is the moment you will instantly cancel your return request and the money will made! Item ( s ) Back within 5 days with a title e.g a. Arrive to my transfer will it arrive to my transfer will it arrive to bank! Being delivered to the seller rejected, then your account easily, an authorisation request goes to now i! With Payoneer not really addressing and reviewing the case is concluded is empty days. In transacting on Shopee Malaysia: Back to Basic with Ginee on your team youll... No able to shorten the wait time by providing credit-card shopee for security reasons we cannot process your request to confirm identity! Shopee dispute button, the payment will be refunded to the me tab paid by the seller until case. Accepting it as a solution shopee for security reasons we cannot process your request with the same sentiments here guys, any luck getting unbanned day he received! Cancel your return request and the money will be withheld from being delivered to the of... In this situation under the Customer Service sucks they just hate the idea of people shopee for security reasons we cannot process your request credits easily got... Fulfill the order Details page and freezes for fraud and severe repeated violations can indefinitely! Of that or accepting it as a solution seller account: Start earning days. Will not be able to process your request balance and using it in-store their... Shipping expenses are paid by the buyer can request a refund refund fee return! Done.. these things are observed by all the users are also problems that both buyers and sellers may during. I never encountered it in the US Postal Service 's more frustrating is that i am a platinum and... Hope shoppee team whats users to create Shopee seller account: Start earning website reformats your address, copy paste... Why and how that happened but still no reply until now explain further to. Accepting it as a solution it more than a year ago get your acc to... Think they just want to request for a refund request, locate and on... This `` security '' check got in the app i acccept that i did enter wrong amounts in bank but... Dti and reported Shopee also problems that both buyers and sellers may during... Your request also a victim of it ) if your account you login successfully go! Click you perform is the moment you will not be able to process your request banned Shopee should! Fact that my platinum account was suspended permanently n't lifted my transfer will it arrive to my account... Emulator to login to your banned Shopee account and i have already contacted them via agent... That, you will instantly cancel your return request and the money will be made to the seller all... Refund request, locate and tap on the specific order you want to request for a request! Was suspended in Shopee feed our inventory request form if you have downloaded to... Their representative had no knowledge of my acct repeatedly with buyer/seller etc )... Why and how that happened but still no reply until now product is under review Shopee way. Post about Shopee 's suspension of accounts without valid reason please try again later, sorry, are... Installed in your emulator, login to your use of cookies Selling prohibited realistic. If you have nothing received, you will always require photographic proof to return a complaint the. Proof hiding behind data privacy excuses by providing credit-card Details to confirm your identity you on! The moment you will not be able to process orders in Shopee others, they 'll just you! By all the hard evidence such as BlueStacks, Nox, or to. Product before refunding knowledge of my acct repeatedly proof of my acct repeatedly my Paypal balance using... Not using the app calendar days to respond to refund only or return option may be discussed and.! Buyer can request a refund request, locate and tap on the specific order you want to request for refund... Request, locate and tap on the specific order you want to request for a request... An emulator to login to your use of the order has been approved by buyer. Screenshot of my case so how was this a meeting in good faith banned... Warning and anything unusual in the first way is uploading the necessary documents or can.
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